Once checked out there will be NO RETURNS OR EXCHANGES. 

Please make sure that shipping & billing addresses match as it is crucial for your order to be processed and shipped in a timely manner. 


Route Package Insurance

Chanan Official has partnered with Route App LLC to provide our customers with shipping protection. During checkout, customers placing any orders on our website have the choice to opt-in or opt-out of this service.

Route App LLC will handle all insurance claims paid to them in the checkout process. The insurance is a service offered by "Route App LLC" to our customers for the purpose of covering the value of orders that may result in stolen or damaged items that may have occurred while in transit to the customer's shipping address. Please understand that It is the responsibility of the customer to confirm the destination shipping address is correct and valid.

Please follow this link ( to access further details on the RouteApp policies


Any means of communication between RouteApp LLC and our customers using their service through the RouteApp or email are not in any way the responsibility of Denim Tears.


Route insurance is available for purchase to customers during checkout. For order totals under $100 USD, Route insurance is only $0.98 USD. For order totals over $100 USD, Route+ is 1.5% - 5% of the cart total. These fees are paid to RouteApp LLC directly.

Estimated Shipping Times: 

We will send you a tracking confirmation as soon as processing & handling is completed for Domestic (USA) & International (Worldwide).

Domestic and International - 3-5 Business Days once tracking is sent. 

Domestic orders are shipped via UPS & International orders are shipped via DHL.

*We do not ship to P.O. boxes.

*We do not ship to APO/DPO/FPO addresses.

*We do not ship to Russia.

For shipments going outside of the United States, please note that the International Shipping fee is not inclusive of any customs or import duties that could be levied on your order when the package reaches your destination.